Warranty Policy

At Zaruba Store, we stand behind the quality and durability of every product we offer. Our warranty ensures that you receive reliable gear built for performance in demanding conditions.

1. Warranty Coverage

Warranty terms depend on the manufacturer. Some products come with a 12-month limited warranty covering manufacturing defects in materials or workmanship. This may include:

• Faulty zippers, seams, or stitching
• Malfunctioning buckles, clips, or hardware
• Defective electronics or accessories

2. What’s Not Covered

The warranty does not cover:

• Normal wear and tear
• Accidental damage, misuse, or improper maintenance
• Modifications or repairs made by unauthorized parties
• Damage caused by extreme environmental conditions

3. Warranty Claim Process

To submit a claim:

• Contact support@zarubastore.com with your order number, product details, and photos of the defect.
• Our team will review your claim within 3–5 business days.
• If approved, we’ll offer a repair, replacement, or store credit, depending on the situation.

4. Return Shipping

Customers are responsible for return shipping costs unless the defect is confirmed as a manufacturer’s fault.

5. Authorized Brands

Products from third-party brands may include their own manufacturer warranties. In such cases, we’ll guide you on how to contact the manufacturer directly.

6. Questions

For any warranty inquiries, please email support@zarubastore.com.